This policy outlines the way we at Mothers Mylk Pty Ltd (ABN 46 666 719 553) collect, hold, use and disclose personal information when you visit or make a purchase from www.mothersmylk.co.
In this Policy the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Cookie": means a small text file placed on your computer by Mothers Mylk Pty Ltd Ltd when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
"Data": means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
"Mothers Mylk Pty Ltd": means Mothers Mylk Pty Ltd, PO Box 5449, Maroochydore Bc, QLD 4558;
"Service": means collectively any online facilities, tools, services or information that Mothers Mylk Pty Ltd makes available through the Web Site either now or in the future;
"System": means any online communications infrastructure that Mothers Mylk Pty Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Web Site and is not employed by Mothers Mylk Pty Ltd and acting in the course of their employment; and
"Website": means the website that you are currently using (courses.mothersmylk.co) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions.
The personal information we collect is generally limited to:
- name, contact details such as email address, date of birth
- any communications we have
- demographic information such as post code, preferences and interests
- financial information such as credit / debit card numbers
- IP address (automatically collected)
- Any personal Data you submit will be retained by Mothers Mylk Pty Ltd for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to one year.
- Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
- All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
- Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our products / services;
- transmission by email of promotional materials that may be of interest to you;
- contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
The main way we collect information is when you give it to us, for example, via our website sign-up, personal information forms or other forms, via phone, email, when you submit comments or feedback or via social media.
We also use cookies on our website which may identify you and track your actions and the pages you visit. This helps make our website work more securely and efficiently, such as enhancing security on our contact form, and storing your information, so you don’t have to put it afresh when you visit us again.
At times personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about you from our website and elsewhere on the internet.
Our live video sessions may be recorded for the purpose of training and improving the quality of service provided to you. When/if recording is in progress, you will receive a prompt indicating the recording is in progress immediately after joining the session. This serves as a form of consent. These Terms apply to all visitors, users and others who access or use the Service.
We need your personal information to:
- communicate with you in relation to your enquiry;
- send you news if you have signed up (you can unsubscribe at any time);
- conduct our business, and enable your use of our website, products and services; and
- in some cases, to comply with our legal obligations, such as record keeping.
We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse traffic to our website and to customise the content and advertising we provide.
You can opt-out of the collection and use of this information by changing your privacy settings or opting out. To opt-out you can go here: https://tools.google.com/dlpage/gaoptout
To change your Facebook ad preferences you can go here: https://www.facebook.com/adpreferences/advertisers/
- We will take reasonable precautions to protect your personal information, including against loss, unauthorised access, disclosure, misuse or modification. It is kept securely and accessible only to authorised personnel. Information is kept in accordance with our legal record keeping obligations and then destroyed appropriately. We generally will not disclose your personal information unless:
- you consent;
- it is required or authorised by law; or
- it is reasonably necessary for one of the purposes for which we collect it.
- However, we do disclose your personal information where it is necessary to obtain third party services, such as analytics, data storage, payment service providers or marketing and advertising services. To protect your personal information, we endeavour to ensure that our third-party service providers also comply with the Australian Privacy Principles, but some third parties we use may collect, hold and process personal information overseas. You can opt-out of the collection and use of this information by changing your privacy settings or opting out.
If you want access to your information to correct or have it deleted, please email us at hello@mothersmylk.co. Except where we are permitted or required by law to withhold it, we will help you. If you consider that we have breached any privacy laws, please also email us at hello@mothersmylk.co. You can make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a- privacy-complaint or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.
If you are a resident of the European Economic Area (“EEA”) or the UK you have certain rights and protections under the GDPR or its UK equivalent regarding the processing of your personal information. We are a controller under the GDPR as we collect, use and store your personal information to enable us to provide you with our website services and information about them.
We rely on the following lawful means of processing your personal information:
where you have given us valid express consent to use your personal information we will rely on that consent, and only use the personal or sensitive information for the specific purpose for which you have given consent; and
where we need comply with the law or act in an emergency, we will rely on that lawful means of processing your personal information.
If you are an EEA or UK resident, you have various rights including the right to be informed; right of access; right to rectification; right to object; right to restriction of processing; right to erasure or to be forgotten; right to data portability; and right not to be subject to automated processing. If you want to access personal information we hold about you, or ask if that the information be corrected, please contact us at hello@mothersmylk.co. In some circumstances, you also have a right to object to or ask that we restrict certain processing activities or delete your personal information. If you would like to limit or request deletion of your personal information or exercise any other rights, you can do so by contacting us. You can withdraw your consent to our collection or processing of your personal information. You can do so by contacting us at hello@mothersmylk.co or by opting out of email newsletter communications by following the instructions in those emails or by clicking unsubscribe. If you withdraw your consent to the use of your personal information, you may not have access to our services, and we might not be able to provide you with our services. In some circumstances where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent, for example if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.
All personal information stored on our website platform is treated as confidential. It is stored securely and is accessed by authorized personnel only. Our collection is limited in relation to what is necessary, for the purpose for which the personal information is processed and kept only for so long as is necessary for the purpose for which the personal information was collected. We implement and maintain appropriate technical, security and organisational measures to protect personal information against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the encryption and pseudonymisation of personal information and we have adequate cyber security measures in place. By providing us with your personal information you consent to us disclosing it to third parties who reside outside the EEA countries. We will ensure that those third parties are GDPR compliant.
Mothers Mylk Pty Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at
hello@mothersmylk.co.
